Parks Victoria pauses new campsite bookings after a 'broader data issue' at booking provider Bookeasy and suspicious WhatsApp messages to customers (11 Nov)
Parks Victoria said on 11 November 2026 that it is aware of "a broader data issue affecting Bookeasy, our external booking service provider", and of reports of suspicious WhatsApp messages being sent to some customers about their Parks Victoria bookings.
Parks Victoria said it is working urgently with Bookeasy to understand the issue and is contacting customers who may be impacted. As a precaution it has temporarily suspended all new campsite bookings while it investigates. Existing bookings have not been cancelled and remain valid, but changes to existing bookings are temporarily unavailable.
Parks Victoria said it does not communicate with customers via WhatsApp, and that customers who receive an unexpected WhatsApp message about a booking should not click links, give payment or personal details, or make a payment.
It has not said what data was involved or how many customers are affected. (source: Parks Victoria)
- Product
- Parks Victoria online bookings (Bookeasy booking platform)
- Versions
- n/a — incident at third-party booking provider
- Exploited in Australia?
- unknown
- Patch to
- Parks Victoria customers: ignore WhatsApp messages about bookings (Parks Victoria does not use WhatsApp); do not click links, share details or pay. Desk advice: check bookings only by typing the Parks Victoria address yourself, and report scam messages to Scamwatch.